Type: self-paced, online Access Time: 365 days from enrollment

Description: Email is a mainstay of communication technologies, especially in the business world. Though new forms of communication are constantly being developed, email remains a popular platform with an ever-growing number of users each year. This course first delves into the basics of email and provides the skills to draft messages, follow up efficiently, and manage email inboxes. The course further provides tips and techniques for crafting effective and accessible email content to help your message stand out in a crowded inbox.

Learning Objectives

• Define email and identify the key components of an email
• Recognize when email is the appropriate form of communication
• Address an email appropriately based on the recipient
• Write effective follow-up emails
• Identify opportunities for email marketing
• Create effective marketing emails using the SMART goals strategy
• Employ strategies for inbox management and organization
• Write effective email content and avoid common email mistakes
• Follow proper email etiquette guidelines
• Understand when and how to insert images, attachments, and hyperlinks
• Recognize accessible fonts and colors
• Use proofreading and editing techniques to improve email content

Contact Hours: This course offers two (2) contact hours of continuing education credit.

CEUs: .2

Key Features

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 2 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 80% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.