As of January 1, 2026, access to all Procurement U courses is a benefit of NASPO and Procurement Professionals Alliance (PPA) membership.

To learn more about PPA membership, visit their website here.  

Course Description:

Type: self-paced, online Access Time: 365 days from enrollment

Description:  

Learning Objectives: 

Identify key strategies for managing people, including remote workers;

Distinguish between managers and individual contributors as well as the various types of organizational structures;

Describe the process of hiring, training, and developing employees and memorize key HR laws;

Support an empowered team and promote high employee performance;

Identify the various types of difficult employee behavior and understand when to coach, discipline, or terminate an employee;

Demonstrate emotional intelligence and identify strategies for in-person and virtual communication;

Determine what should occur before, during, and after a meeting;

Approach negotiation thoughtfully by considering the negotiation type and employing tools like reservation price, ZOPA, and BATNA;

Demonstrate time management skills, including prioritization and setting SMART goals;

Support change initiatives within your organization and minimize employee resistance

Contact Hours: This course is worth (3) hours of continuing education credit

CEUs: .3

Key Features:

Mobile-friendly
Fully accessible
Interactive activities
Video content
Real-world case studies
Expert-supported
Credit-awarding

Refund Policy: You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 3 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 80% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

This course is neither created nor hosted by NASPO. By clicking on the link to begin this course, you will be redirected from NASPO’s Learning Management System to the course site maintained by a third party for which NASPO expressly disclaims any warranty or liability. Furthermore, the viewpoints reflected or expressed in the course materials are the viewpoints solely of the course creator, and do not reflect the viewpoints of NASPO or its staff.