Type: self-paced, online Access Time: 365 days from enrollment

Description: Managers who lead and manage through coaching--providing encouragement, feedback, and support--are more successful in "working through others." This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

Learning Outcomes:

• Explain how coaching employees is a vital part of managing in any organization
• Distinguish between managerial coaching, executive coaching, and personal coaching
• Identify the triggers for coaching and recognize characteristics of coachability
• Describe the five-step coaching process
• Explain the SMART technique of goal setting
• Explain the USED and GROW models for coaching
• Discuss the monitoring and follow-up coaching process
• Explain the differences between mentoring and coaching

Key Features:

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Contact Hours: This course is worth three (3) hours of continuing education credit.

Notes:

Estimated time to complete: 3 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.