Artificial Intelligence and the Employee Experience

This web-based, self-paced course can be accessed through the Procurement U Learning Management System (LMS).

Browse More Courses

Delivery Method:

Web Based Training (WBT) - Self Paced

Contact Hours:

Registration:

$73.50

About The Course Policies

About The Course

As of January 1, 2026, access to all Procurement U courses is a benefit of NASPO and Procurement Professionals Alliance (PPA) membership.

To learn more about PPA membership, visit their website here.

Course Description:

Type: self-paced, online Access Time: 365 days from enrollment

Description:

Today, the employee experience is largely digital. Employees' perceptions, emotions, and actions are influenced by their use of digital tools. Artificial intelligence (AI) tools are enhancing the employee experience by increasing employee engagement, satisfaction, and productivity. In Artificial Intelligence and the Employee Experience, you will explore how AI provides support and presents challenges for the workplace journey, including personalized onboarding plans, performance management assistance, individualized learning and development opportunities, AI-assisted workflow, privacy issues, and bias. The course includes an ongoing scenario, with your role being an HR professional who figures out how to use AI tools to create the optimal employee experience.

Learning Objectives:

Define and differentiate between the phases of artificial intelligence;

Explain AI-assisted automation and how AI tools create personalized onboarding plans;

Discuss the role of AI in providing personalized learning and development opportunities to help employees reach career goals;

Explain how AI tools impact the performance management cycle and flexible work models;

Design AI-assisted employee experiences that are aligned with organizational culture;

Discuss how AI facilitates communication, collaboration, and workflow;

Identify the challenges of AI in the employee experience including depersonalization, privacy, and bias

Contact Hours: This course is worth (4) hours of continuing education credit

CEUs: .4

Key Features:

Mobile-friendly
Fully accessible
Interactive activities
Video content
Real-world case studies
Expert-supported
Credit-awarding

Refund Policy: You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 4 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 80% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

This course is neither created nor hosted by NASPO. By clicking on the link to begin this course, you will be redirected from NASPO’s Learning Management System to the course site maintained by a third party for which NASPO expressly disclaims any warranty or liability. Furthermore, the viewpoints reflected or expressed in the course materials are the viewpoints solely of the course creator, and do not reflect the viewpoints of NASPO or its staff.

Need Help?

We are here to help with any troubleshooting or questions about the course.

Prev Course:

Artificial Intelligence & Legal Implications for Public Procurement

Next Course:

Artificial Intelligence Basics