Type : self-paced, online Access Time : 365 days from enrollment

Description : This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

Learning Objectives :

1. Describe the principles and practices that guide quality management activities
2. Understand how specific tools and techniques can be used to monitor and control quality
3. Use these tools in combination to create powerful plans and solutions to quality problems
4. Leverage quantitative and qualitative data to measure and control work
5. Describe the core competencies involved in several popular quality management methodologies
6. Employ quality analysis and quality planning approaches to meet customer expectations

Contact Hours : This course offers twelve (12) contact hours for continuing education credit.

CEUs : 1.2

Key Features :

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 12 hours

• This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
• This course does not require any additional purchases of supplementary materials.

CAPM®/PMP®/PgMP®

• Technical PDUs: 6
• Leadership PDUs: 2
• Strategic/Business PDUs: 4

PfMP®

• Technical PDUs: 0
• Leadership PDUs: 2
• Strategic/Business PDUs: 4

PMI-ACP®

• Technical PDUs: 0
• Leadership PDUs: 2
• Strategic/Business PDUs: 4

PMI-PBA®

• Technical PDUs: 0
• Leadership PDUs: 2
• Strategic/Business PDUs: 4

PMI-RMP®

• Technical PDUs: 0
• Leadership PDUs: 2
• Strategic/Business PDUs: 4

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 2
• Strategic/Business PDUs: 4
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This course is neither created nor hosted by NASPO. By clicking on the link to begin this course, you will be redirected from NASPO’s Learning Management System to the course site maintained by a third party for which NASPO expressly disclaims any warranty or liability. Furthermore, the viewpoints reflected or expressed in the course materials are the viewpoints solely of the course creator, and do not reflect the viewpoints of NASPO or its staff.