As of January 1, 2026, access to all Procurement U courses is a benefit of NASPO and Procurement Professionals Alliance (PPA) membership.

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 Course Description:

Join us for an in-depth look at how Massachusetts’ Operational Services Division transformed its approach to the business review process and supplier relationship management. Learn how this process improvement vastly expanded supplier outreach while fostering collaboration, providing better products and services, and increasing efficiency for the Commonwealth and its suppliers.

Presenter: Ann Maria Bennett – Director of Category Management – Operational Services Division

Learning Objectives:

Describe key components of Massachusetts’s multi-supplier business reviews initiative

Describe the benefits and challenges related to this innovative tool for contract and supplier management

Identify steps to adapt and adopt a similar approach in other procurement offices