Type : self-paced, online Access Time : 365 days from enrollment

Description : This course covers the roles and responsibilities of the project management team leader, in particular, their responsibility with regard to project stakeholders. The course also discusses how project management team leaders can build a positive team environment through effective communication, team building activities, problem-solving, and reflective listening.

Learning Objectives :

1. Define a team and identify six common types of teams
2. Explain Bruce Tuckman's model of group development
3. Describe how the project life cycle is relevant to team issues
4. List the three sources of power for project management team leaders
5. Describe ways to manage stakeholder expectations
6. Explain different types of team building activities
7. Define reflective listening
8. Identify the challenges of virtual teams and how they relate to the project management team leader's roles
9. Compare and contrast voting and consensus as methods for decision-making
10. More effectively identify and resolve team problems
11. Explain the different characteristics of effective and open team communication
12. Identify the best practices for using e-mail and telephone among team members
13. Identify several common team problems and apply methods for resolving these issues

Contact Hours : This course offers eighteen (18) contact hours for continuing education credit.

CEUs : 1.8

Key Features :

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 18 hours

CAPM®/PMP®/PgMP®

• Technical PDUs: 4
• Leadership PDUs: 13
• Strategic/Business PDUs: 1

PfMP®

• Technical PDUs: 0
• Leadership PDUs: 10
• Strategic/Business PDUs: 1

PMI-ACP®

• Technical PDUs: 2
• Leadership PDUs: 10
• Strategic/Business PDUs: 1

PMI-PBA®

• Technical PDUs: 0
• Leadership PDUs: 10
• Strategic/Business PDUs: 1

PMI-RMP®

• Technical PDUs: 0
• Leadership PDUs: 10
• Strategic/Business PDUs: 1

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 10
• Strategic/Business PDUs: 1