Type : self-paced, online Access Time : 365 days from enrollment

Description : When using data analysis to improve organizational performance, it's vital to employ the tools that bring the data to life and keep people engaged in the process. Organizations in both the public and private sectors often use tools and frameworks to deliver the data, and the information the data might suggest, to its staff. This intermediate-level course will explain some of these measures and tools, describe some specific measurements, and explain the relationship between assessment and strategy. Summarizing the data with the correct tool can be the gating factor to reaching staff and effecting changes that spur performance improvement.

Learning Objectives :

1. Explain how performance measures are used in different settings
2. Differentiate among various organizational performance measurements
3. Describe the advantages and disadvantages of KPIs
4. Describe the advantages and disadvantages of the Balanced Scorecard
5. Describe the advantages and disadvantages of a Net Promoter Score
6. Explain the relationship between performance assessment and organizational tactics and strategy
7. Assess the validity of performance measures for an organization based on a brief case study

Contact Hours : This course offers five (5) contact hours for continuing education credit.

CEUs : .5

Key Features :

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy: You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes:

Estimated time to complete: 5 hours

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 80% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.

CAPM®/PMP®/PgMP®

• Technical PDUs: 2
• Leadership PDUs: 0
• Strategic/Business PDUs: 3

PfMP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 3

PMI-ACP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 3

PMI-PBA®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 3

PMI-RMP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 3

PMI-SP®

• Technical PDUs: 0
• Leadership PDUs: 0
• Strategic/Business PDUs: 3