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Communication Essentials

This web-based, self-paced course can be accessed through the Procurement U Learning Management System (LMS).
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Delivery Method:

Web Based Training (WBT) - Self Paced

Contact Hours:

3

Registration:

FREE (funded by NASPO at no cost to you)

This course is funded by NASPO to be FREE for everyone as part of the Procurement U Gives Back Program.

Type: self-paced, online

Description: Effective communication is essential to your organization’s continued success and ongoing relationships with agencies and suppliers.  This self-paced online course offers tools to maximize effective communication by outlining key concepts related to customer service, conflict resolution, presentation skills, and more. 

Suggested Audience: This course is considered entry-level and is designed for procurement professionals relatively new to the field, or those who are looking for a better understanding of the importance of ethics in public procurement.

Learning Objectives:

  1. Determine how unresolved conflict can affect personal and professional productivity
  2. Prepare to communicate effectively
  3. Avoid communication issues
  4. Create more compelling presentations
  5. Maintain a positive presentation mindset
  6. Apply strategies to recover when presentation problems occur
  7. Prepare a comprehensive and realistic meeting agenda
  8. Determine the elements of an effective meeting
  9. Describe traits exhibited by a difficult customer
  10. Determine how strong listening and stress management skills can improve your relationship with a difficult customer
  11. Determine how to offer exceptional customer service

Course Technology Requirements:

  • Internet connection
  • Support web browsers:
    • Recommended: Chrome, Firefox, Safari (latest versions)
    • Avoid: Internet Explorer and Microsoft Edge
    • If prompted, accept all cookies and allow popups
  • Access to Procurement U LMS
  • Ability to play and listen to audio through computer speakers or headphones
Contact Hours: This course offers three (3) contact hours for continuing education credit


Syllabus

Young and old businessmen

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