Carmen serves as the certification coordinator for the Office of Supplier Diversity. In the past year, especially during the peak of COVID, the office experienced a tremendous peak in certifications. From March 2020 to April 2021, Carmen nearly single-handedly certified over 1,500 businesses. That is a 35% increase, and a testament to Carmen and her skill. Additionally, she serves as a Spanish language translator for a number of work units, and most impressively, Carmen completes all of this work while delivering exceptional customer service with an incredible sense of humor.