NASPO members from Texas, Virginia, and Florida share how their states are using the powerful tools of operational performance metrics and data analytics to improve procurement processes.
This publication recommends critical success areas and key metrics for state central procurement offices. NASPO identified four critical success areas and key performance indicators (KPIs) that the state central procurement organization should focus on to be successful. NASPO suggests using this limited number of metrics defined for each area as central to the success of the state central procurement office. We encourage each office to develop its own KPIs that are strategic, actionable, relevant, and in line with their statutory requirements, statewide strategy and organizational goals.