This publication recommends critical success areas and key metrics for state central procurement offices. NASPO identified four critical success areas and key performance indicators (KPIs) that the state central procurement organization should focus on to be successful. NASPO suggests using this limited number of metrics defined for each area as central to the success of the state central procurement office. We encourage each office to develop its own KPIs that are strategic, actionable, relevant, and in line with their statutory requirements, statewide strategy and organizational goals.
Rolling out major ERP and e Procurement systems has been a key element of state procurement reform initiatives implemented by states over the past decade. NASPO members recognize the prevalence of eProcurement/ERP Solutions and the clear return on investment from automating state procurement. Implementing eProcurement/ERP systems is one of the top five priorities for NASPO in 2016.
This paper highlights key elements and functionalities of electronic procurement systems in seven states. The paper discusses eProcurement/ERP implementations including efficiencies gained, increased transparency of spend and procurement processes along with success stories and challenges.