publication recommends critical success areas and key metrics for state central
NASPO identified four critical success areas and key
performance indicators (KPIs) that the state central procurement organization
should focus on to be successful. NASPO suggests using this limited number of
metrics defined for each area as central to the success of the state
central procurement office. We encourage each office to develop its own KPIs
that are strategic, actionable, relevant, and in line with their statutory
requirements, statewide strategy and organizational goals.